Customer Service

Nordstrom customer service: we're available 24 hours a day.

We have a long-standing commitment to provide the best possible service every time you shop with us.

U.S.: 1.888.282.6060
Canada: 1.877.794.5304
Nordstrom customer service: we're available 24 hours a day.

We have a long-standing commitment to provide the best possible service every time you shop with us.

U.S.: 1.888.282.6060
Canada: 1.877.794.5304
Nordstrom services in store and online.
FREE SHIPPING & FREE RETURNS
Enjoy free Standard Shipping and returns, all the time. Not available in Nordstrom Rack stores or on international orders. See details.
CONCIERGE
The place to check your coat, store shopping bags or borrow an umbrella. We'll even call you a cab, make restaurant reservations and share sightseeing suggestions.
Shop, get rewarded, repeat. Want to know about all the benefits that are available to you as a Nordstrom Rewards member? Learn more.
CERTIFIED FIT SPECIALISTS
Visit our shoes or lingerie departments in any of our stores for a complimentary fitting with one of our Certified Fit Specialists. No appointment necessary. Not near a store? Contact a Bra Fit Specialist today at 1.866.713.2405.
GIFT CARDS
Give the card that gives. Nordstrom is excited to donate 1% of all Gift Card sales—including amounts added to existing Gift Cards—to nonprofit organizations in our communities. Specially packaged, our Gift Cards arrive by mail and can be redeemed online, in stores or by calling 1.888.282.6060. Short on time? Our e-Gift Cards are sent straight to your recipient's email, and arrive in no time at all.
ALTERATIONS & TAILORING
You'll always get a great fit with our onsite alterationstailoring and made-to-measure menswear.
FREE STYLIST SERVICES
We style. You shine. Get style advice for fashion, beauty, weddings and more. Learn more.
NORDSTROM RESTAURANTS
Each of our stores offers one or more restaurants and specialty coffee bars with menus that vary by restaurant type, season and region.
BUY ONLINE, PICK UP IN STORE
Selected items may be purchased online for pickup at a Nordstrom store. Learn more.
SPA NORDSTROM
Experience total relaxation at one of our 10 full-service spas. You'll also find basic spa services including facials and waxing at Spa Nordstrom Express and salon services at the Style Bar. See locations and services.
GIFT BOXING
Our gift boxes and bows are complimentary with any in-store purchase and are available at every sales counter. Gift boxing is also available for online orders for a small fee.
SHOESHINE
Looking for an expert shoeshine? Let us take care of it while you shop, or drop a pair (or two!) off for pickup at your convenience.
EXTENDED SIZES
We've got your size—in the brands and styles you want—including plus and petite-size clothing for women, men's big and tall sizes, and extended shoe sizes and widths for men and women.
FREE WI-FI
Stay connected while you shop (because everyone wants to see those shoes you're trying on).
NORDSTROM ONLINE SERVICES
WISH LIST
Give and get just what you love with our online Wish List.
INTERNATIONAL SHIPPING
We take advantage of a fast, reliable shipping network to offer international shipping to 96 countries. See details.
NORDSTROM APP SERVICE
RESERVE & TRY IN STORE

Exclusively on our mobile app, you can reserve items online, then try them on in selected stores. It's super fast and easy—a great way to make sure your choice is everything you hoped it would be. Learn more or download our free mobile app.

NORDSTROM CUSTOMER SERVICE COMMITMENT
We have a long-standing commitment to provide our customers with the best possible service every time they shop and to continually maintain a strong and lasting relationship with them.