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- • About Borderfree
- • How to Order
- • Check Order Status
- • Exchange Rates
- • Duties & Taxes
- • Payment Methods
- • Shipping Options & Charges
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Nordstrom partners with Borderfree, a global e-commerce provider, to offer international shopping. Borderfree allows us to show all our prices in your currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.
When you place an international order, your transaction will be with Borderfree, but Nordstrom is happy to handle all your customer-service needs.
Select the International Shopping link at the bottom of any page and choose your shipping destination.
Start shopping! When you check out, your financial transaction and shipment will be processed by Borderfree. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes.
If you don't see your country listed, Borderfree doesn't currently ship to that destination.
If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
To check the status of an international order, please call 1.319.846.4140 or look it up online.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Nordstrom.com updates exchange rates every day. You'll receive a message if exchange rates have been updated while you're shopping.
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout.
Duty, customs tariffs and VAT are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during Checkout.
Payment methods vary by destination; you'll see all your options during Checkout. Your credit card will be billed by Borderfree when your package is shipped to its final international destination. You'll see "BF*Nordstrom" on your credit card statement. Nordstrom retail cards, Nordstrom debit cards, Nordstrom Gift Cards and Nordstrom Notes® are not accepted at this time.
International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination.
Unfortunately, we can't offer free shipping to international destinations, even for Nordstrom Rewards™ members.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.
Once your transaction is complete, Nordstrom will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
Most in-stock items will arrive 5-13 business days after receipt of your order. You'll see a shipping range specific to your destination in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your return credit. We cannot refund your original domestic and international shipping charges.
To receive a full refund, including duties, taxes and tariffs, international orders must be returned to Borderfree using a Return Merchandise Authorization form. Please contact Customer Service to process this form and receive shipment documentation. Borderfree will credit your account upon receipt of the merchandise at the international hub.
We cannot refund duties, taxes and tariffs if an item is returned directly to a Nordstrom store or sent to Nordstrom.com.
International orders are not eligible for:
- • Free Shipping
- • Free Returns
- • Merchandise Exchanges
- • Gifts with Purchase
- • Buy & Save
- • Promotional Codes
- • Gift Services
- • Buy Online, Pick Up in Store
International orders placed by Nordstrom Rewards members are not eligible for complimentary shipping or bonus points opportunities.
Other promotional restrictions may apply. Please contact Customer Service with any questions.
The maximum order value for international shipment is US$25,000. Fine jewelry over US$1,500 cannot be shipped internationally.
Nordstrom Gift Cards cannot be sold or redeemed internationally at this time.
Gifts with purchase and watches are not available for international shipping. Other products, including beauty items, hazardous materials, furs and exotic leathers, may also have international shipping restrictions. International customers will be notified to remove restricted items during Checkout.
If you have questions, please e-mail or call us at 1.319.846.4140 (7am to 1am Eastern).
If you are calling from Canada, please call toll-free at 1.877.794.5304.