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- • About Borderfree
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- • Exchange Rates
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Nordstrom offers international shopping through our partnership with global e-commerce provider Borderfree. By placing an international order, you acknowledge that your financial transaction and shipment will be processed by Borderfree. Your customer service needs will be handled directly by Nordstrom.
Borderfree partners with online retailers to sell internationally by providing international customers with access to products found in the United States. Borderfree allows local currency prices to be visible throughout Nordstrom.com and displays your final total (including customs tariffs, taxes and shipping fees) during Checkout. Borderfree also enables Nordstrom to take advantage of a shipping network that delivers packages quickly and reliably to global customers.
Select the International Shopping link at the bottom of any page and choose your shipping destination and preferred currency. All Nordstrom prices will automatically be converted into your chosen currency.
Shop Nordstrom.com as you normally would. When you proceed to Checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total, including all shipping costs and any applicable duties and taxes.
Once your transaction is complete, Nordstrom will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
You may ship to a specific country but pay with a different country's currency. If you don't see your country listed, we are not currently able to ship to that destination.
If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Nordstrom.com updates exchange rates on a daily basis. You will receive a message if exchange rates have been updated while you are shopping.
Your order total is guaranteed at the exchange rate set when your order is placed. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout and can be viewed under Duties & Taxes.
Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during Checkout.
We accept Nordstrom Visa®, Visa and MasterCard for international orders. Your credit card will be billed by Borderfree when your package is shipped to its final international destination. 'BF*Nordstrom' will appear on your credit card statement. Nordstrom retail cards, Nordstrom debit cards, Nordstrom Gift Cards and Nordstrom Notes® are not accepted at this time.
International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing and your shipping destination.
Unfortunately, we cannot offer free shipping to international destinations, even for Fashion Rewards® members.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.
Most in-stock items will arrive 5-13 business days after receipt of your order. A shipping timeline specific to your destination can be viewed in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
We cannot offer merchandise exchanges on orders shipped internationally.
International orders must be returned via Borderfree and must be authorized using a Return Merchandise Authorization form. Please contact Customer Service to process this form and receive shipment documentation. Refunds on international orders include duties, taxes and tariffs when sent with this form to Borderfree. Borderfree will credit your account upon receipt of the merchandise at the international hub.
Returns sent without the appropriate documentation may not be refunded the full amount. Unfortunately, we cannot refund your original domestic and international shipping charges. We cannot refund duties, taxes and tariffs if an item is returned directly to a Nordstrom store. We cannot offer free returns on international orders.
International orders are not eligible for:
- • Free Shipping
- • Free Returns
- • Merchandise Exchanges
- • Gifts with Purchase
- • Buy & Save
- • Promotional Codes
- • Gift Services
- • Buy Online, Pick Up In Store
Fashion Rewards® members are not eligible for complimentary shipping and bonus point opportunities.
Other promotional restrictions may apply. Please contact Customer Service with any questions.
The maximum order value for international shipment is US$2,500. Fine jewelry and watch orders over US$1,500 cannot be shipped internationally.
Nordstrom Gift Cards cannot be sold or redeemed internationally at this time.
Certain items in our online catalog may be unavailable for international shipping.
Some items, including hazardous materials, furs and exotic leathers, may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during Checkout.
If you have questions, please e-mail or call us at 1-319-846-4140 (7am to 1am Eastern).
If you are calling from Canada, please call toll-free at 1-877-794-5304.