Customer Service

We have a long-standing commitment to provide the best possible service every time you shop with us.

U.S.: 1.888.282.6060

Canada: 1.877.794.5304

FREE SHIPPING & FREE RETURNS
Enjoy free Standard Shipping and returns, all the time. Not available in Nordstrom Rack stores or on international orders. See details.
BUY ONLINE, PICK UP IN STORE
Selected items may be purchased online for pickup at a Nordstrom store. Learn more.
NORDSTROM REWARDS
Shop, get rewarded, repeat. Want to know about all the benefits that are available to you as a Nordstrom Rewards member? Learn more.
GIFT CARDS
Give the card that gives. Nordstrom is excited to donate 1% of all Gift Card sales—including amounts added to existing Gift Cards—to nonprofit organizations in our communities. Specially packaged, our Gift Cards arrive by mail and can be redeemed online, in stores or by calling 1.888.282.6060. Short on time? Our e-Gift Cards are sent straight to your recipient's email, and arrive in no time at all.
We style. You shine. Get style advice for fashion, beauty, weddings and more. Learn more.
GIFT BOXING
Our gift boxes and bows are complimentary with any in-store purchase and are available at every sales counter. Gift boxing is also available for online orders for a small fee.
EXTENDED SIZES
We've got your size—in the brands and styles you want—including plus and petite-size clothing for women, men's big and tall sizes, and extended shoe sizes and widths for men and women.
The place to check your coat, store shopping bags or borrow an umbrella. We'll even call you a cab, make restaurant reservations and share sightseeing suggestions.
CERTIFIED FIT SPECIALISTS
Visit our shoes or lingerie departments in any of our stores for a complimentary fitting with one of our Certified Fit Specialists. No appointment necessary.
A CUSTOM FIT
You'll always get a great fit with our onsite alterations, tailoring and made-to-measure menswear.
NORDSTROM RESTAURANTS
Each of our stores offers one or more restaurants and specialty coffee bars with menus that vary by restaurant type, season and region.
SPA NORDSTROM
Experience total relaxation at one of our 10 full-service spas. You'll also find basic spa services including facials and waxing at Spa Nordstrom Express and salon services at the Style Bar. See locations and services.
SHOESHINE
Looking for an expert shoeshine? Let us take care of it while you shop, or drop a pair (or two!) off for pickup at your convenience.
FREE WI-FI
Stay connected while you shop (because everyone wants to see those shoes you're trying on).
WISH LIST
Give and get just what you love with our online Wish List.
INTERNATIONAL SHIPPING
We take advantage of a fast, reliable shipping network to offer international shipping to 96 countries. See details.
TRUE FIT
No measurements needed. Answer a few simple questions and we'll provide personalized size and fit ratings. Learn more.
NORDSTROM CUSTOMER COMMITMENT
We have a long-standing commitment to provide our customers with the best possible service every time they shop and to continually maintain a strong and lasting relationship with them.