Nordstrom partners with Borderfree, a global e-commerce provider, to offer international shopping. Borderfree allows us to show all our prices in your currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.
When you place an international order, your transaction will be with Borderfree, but Nordstrom is happy to handle all your customer service needs.
How to Order
Select the Change Country link at the bottom of any page and choose your shipping destination.
Start shopping! When you check out, your financial transaction and shipment will be processed by Borderfree. You'll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you can choose to pay duties and taxes at time of Checkout or you can select the option to pay duties and taxes upon delivery. When indicated in Checkout, some countries offer only the option to pay duties and taxes upon delivery.
If you don't see your country listed, Borderfree doesn't currently ship to that destination.
If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
Nordstrom.com updates exchange rates every day. You'll receive a message if exchange rates have been updated while you're shopping.
Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports. You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Borderfree and you are not required to pay any additional fees (no COD) at the time of order delivery.
Some international destinations have the option to pay duties and taxes at the time of order delivery (COD). If you select this option, you will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the due charges are not paid COD, the merchandise will be returned back to Nordstrom and the customer will not be refunded any of the shipping charges.
Currently, Borderfree supports Nordstrom Visa, Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Interac Online® and more with additional payment options coming soon. Payment methods vary by destination; you'll see all your options during Checkout. You'll see "BF*Nordstrom" on your credit card statement. Nordstrom retail cards, Nordstrom debit cards, Nordstrom Gift Cards and Nordstrom Notes® are not accepted at this time.
Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination.
Unfortunately, we can't offer free shipping to international destinations, even for Nordstrom Rewards™ members.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We can't ship single international orders to multiple addresses at this time.
Once your transaction is complete, Nordstrom will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.
Most in-stock items will arrive 5-13 business days after receipt of your order. You'll see a shipping range specific to your destination in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns & Exchanges
Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.
For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree, our international shipping partner. Borderfree will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.
International orders returned directly to a Nordstrom store or sent to Nordstrom.com will receive a refund for the merchandise but not duties, taxes or tariffs.
The maximum order value for international shipment is US$25,000. Fine jewelry over US$1,500 cannot be shipped internationally.
Nordstrom Gift Cards cannot be sold or redeemed internationally at this time.
Gifts with purchase are not available for international shipping. Other products, including beauty items, hazardous materials, furs and exotic leathers, may also have international shipping restrictions. International customers will be notified to remove restricted items during Checkout.