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Rev. 10/14

Nordstrom Bank Privacy Notice


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. The information can include:

  • Social Security number and income
  • account balances and payment history
  • transaction history and credit history

All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Nordstrom Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Nordstrom Bank share? Can you limit this sharing?

For our everyday business purposes -
Such as to process your transaction, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus



For our marketing purposes -
To offer our products and services to you



For joint marketing with other financial companies


We don't share

For our affiliates' everyday business purposes -
Information about your transactions and experiences



For our affiliates' everyday business purposes -
Information about your creditworthiness



For nonaffiliates to market to you


We don't share

To limit our sharing
  • Call us toll-free at 1-866-759-0151. Our menu will prompt you through your choices.

Please note:

If you are a new customer, we can begin sharing your information thirty (30) days from the date we sent this notice. When you are no longer a customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.


Call us toll-free at 1-866-759-0151.

What we do
How does Nordstrom Bank protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. For more information regarding our privacy practices, follow the Nordstrom Bank Privacy link located at the bottom of the page at

How does Nordstrom Bank collect my personal information?

We collect your personal information, for example, when you

  • open an account or give us your income information
  • pay your bills or pay us by check
  • use your credit card or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you, subject to applicable law
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.


Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include the nonfinancial companies and divisions of the Nordstrom family of companies (such as Nordstrom, Nordstrom Rack, Nordstrom Direct, HauteLook, Jeffrey, Trunk Club, Inc., etc.). Nordstrom Inc. also provides technology services and other services to Nordstrom Bank to assist us in serving our customers.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Nordstrom Bank does not share with nonaffiliates so they can market to you.

Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Nordstrom Bank does not jointly market.
Other important information

For accounts with California billing addresses: We will limit the sharing of personal information about you with our affiliates to comply with all California laws that apply to us.

For accounts with Vermont billing addresses: Vermont law prohibits the sharing of certain information about Vermont residents with our affiliates unless we are given written permission to share that information. If you wish to authorize us to share your information with our Nordstrom affiliates, please contact us at the number provided on page one of this notice, and we will send you an authorization form.

Print Privacy Notice

Nordstrom Bank Online Privacy and Information Security

Protecting the privacy and security of customer information is a priority for Nordstrom Bank. We are committed to meeting your expectation that your online transactions with us will be protected with the same level of security as all of the other ways we interact with you.

Cookies, Web Beacons, and Other Similar Technologies

Our website uses "cookie" and "web beacon" technology. We use cookies and web beacons to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our site, and identify the name of the Web site from which you linked to Nordstrom. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf. More information is available under Third-Party Advertising Partners.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our website, we may use both a session and a persistent cookie. This Nordstrom-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Nordstrom-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.

If you register with us, this Nordstrom-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Website Security

Nordstrom Bank takes the safeguarding of your personal information seriously. To guard your information, our website uses Secure Sockets Layer (SSL) technology to encrypt the personal information you provide online such as your user name, password, name, address, and credit information. Please note that e-mail and text messaging communication is not encrypted and is not considered a secure means of transmitting credit card or other personal information.

To be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or a closed lock (this is determined by your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https' (the 's' stands for 'secure').

Some versions of browsers and some firewalls don't permit communication even though the server is secure. If for some reason you are unable to connect to our secure server, or if you prefer to apply or transact by phone, please contact us toll-free at 1.866.491.7860.

For further information:

Other Protections

Your online security is of utmost importance to us. Below, we outline a few additional ways we safeguard your online banking experience.

  • Secure User Name and Password – You select your preferred user name and password, and these items must be entered every time you sign in to Nordstrom Bank's online banking site. As an enhanced security measure, you will be asked to change your password periodically.
  • Automatic Time Out – When there is a period of inactivity, your session will be terminated to help protect against unauthorized access.
  • Client-Driven Authentication Questions – In some cases, in order to access your account or perform certain transactions, you will be asked additional "challenge" questions to authenticate your identity.

Protecting Your Personal Information

It is important to educate yourself and take measures to help protect your personal information online. These measures include:

  • Install and maintain the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
  • Use complex passwords (a minimum of 8 alpha/numeric cAsE sEnsitive characters).
  • Do not share your password or other personally identifiable information with others.
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.
  • Educate yourself about online scams and threats.

Identity theft is a serious crime. It occurs when someone uses your personal information, such as your name, Social Security number, or credit card number, without your permission to commit fraud or other crimes. Recently, identity thieves have been sending phony e-mail and text messages in an attempt to lure customers into divulging personal or financial information (a practice known as "phishing"). Many of these e-mail or text messages feature familiar language and company logos, and some may even go as far as showing exact copies of company website pages. The messages and websites attempt to trick people into providing personal information such as user name, log-on ID, password, credit card number, account information, Social Security number, and other sensitive information.


If you have received or entered personal information in response to a suspicious e-mail, text message, pop-up, or suspicious website claiming to be affiliated with Nordstrom Bank, please contact us immediately at 1.800.964.1800.

For more information on identity theft and e-mail phishing scams, see:

OCC: If You Become a Victim of Identity Theft (PDF)

FTC: Identity Crisis...What to Do if Your Identity Is Stolen

FTC: How Not to Get Hooked by a 'Phishing' Scam