Our Focus on Protecting Human Rights
Nordstrom seeks vendor partners who share our commitment to producing quality products through the use of ethical business practices. Every company we work with receives a copy of The Nordstrom Partnership: Standards and Business Practice Guidelines, which outlines the requirements we have for our vendor partners around employment practices, workers' rights, environmental standards and work environments.
In cooperation with these Guidelines, we also work hard to ensure that the goods we sell in our stores are made in compliance with applicable laws. View our full Nordstrom Partnership Guidelines below.
Standards for our business suppliers
At Nordstrom, we recognize that our success is based on the quality of our relationships with customers, employees, agents, suppliers, and communities. To maintain the high caliber of these relationships and to achieve our goal of always providing the best value product in the most equitable manner, we have established standards for our business suppliers. In communicating these guidelines, we hope to identify potential Suppliers who share our commitment to quality products, quality business principles and quality community relationships.
We will only engage business Suppliers who demonstrate a commitment to contribute to the improvement of working conditions and strive to meet our requirements stated in the Nordstrom Partnership Guidelines.
Nordstrom expects all of its business Suppliers ("Suppliers" as used in these Partnership Guidelines shall include all agents, vendors, manufacturers, factories and subcontractors) to comply with the applicable laws and regulations of the United States and those of the respective country of manufacture or exportation, including, but not limited to, the Fair Labor Standards Act (Department of Labor Monitoring Guide).
All products must be accurately labeled and clearly identified as to their country of origin and content. The language to be used for purposes of notice and interpreting the meaning of these guidelines shall be English. For more information on these and other requirements, please visit www.nordstromsupplier.com.
Nordstrom will not conduct business with any Supplier that uses involuntary labor of any kind, including prison labor, indentured labor, bonded labor, or labor obtained through human trafficking or slavery. Employees shall not be required to lodge "deposits" or identity papers upon commencing employment with the company.
Suppliers will not employ anyone under the age of 15, and/or younger than the age of completing compulsory education, or under the minimum ages established by applicable law in the country of manufacture, if higher than the age of 15. Furthermore, Suppliers of any kind will not expose anyone under the age of 18 to situations in or outside of the workplace that are hazardous, unsafe or unhealthy, and will provide adequate protection from exposure to hazardous conditions or materials.
Harassment and Abuse
Nordstrom expects our Suppliers to treat every employee with respect and dignity. No employee will be subject to any physical, sexual, psychological or verbal harassment or abuse. Suppliers will not use monetary fines as a disciplinary practice. Furthermore, workers must be free to voice their concerns to Nordstrom or Nordstrom-appointed staff without fear of retaliation by factory management.
Wages and Benefits
Suppliers shall set wages, overtime pay and legally mandated benefits and allowances in compliance with all applicable laws. Workers shall be paid at least the minimum legal wage or a wage that meets local industry standards, whichever is greater.
Nordstrom firmly believes people are entitled to equal opportunity in employment. Although the company recognizes that cultural differences exist, Nordstrom will not pursue business relationships with Suppliers who discriminate in employment, including hiring, salary, benefits, advancement, discipline, termination or retirement on the basis of gender, race, religion, age, disability, sexual orientation, nationality, marital or maternity status, work or personal affiliations, political opinion, or social or ethnic origin.
Health and Safety
Nordstrom seeks Suppliers who provide written standards for safe and healthy work environment for their workers, including adequate facilities and protections from exposure to hazardous conditions or materials. These provisions must include safe and healthy conditions for dormitories and residential facilities, and they must comply with local health and safety laws and standards.
Hours of Work/Overtime
While permitting flexibility in scheduling, we will identify local legal limits on work hours and seek Suppliers who do not exceed them except for appropriately compensated overtime. While we favor Suppliers who utilize less than 60 hours per week, we will not, on a regular basis, require in excess of 48 hours per week and 12 hours overtime per week, or as permitted by applicable law, whichever is lower.
Employees should be allowed one day off in seven.
Suppliers will comply with applicable U.S. Customs importing laws and, in particular, will establish and maintain programs and documentation to support country of origin production verification, to avoid illegal transshipping.
Suppliers shall seek ongoing education regarding Customs-Trade Partnership Against Terrorism (C-TPAT) supply chain security requirements, establish an action plan for compliance, be prepared for supply chain security audits by Nordstrom and/or third party auditor, and maintain standards set therein.
Suppliers must demonstrate a regard for the environment, as well as compliance with applicable environmental laws. Further, Nordstrom actively seeks Suppliers who demonstrate a commitment to progressive environmental practices and to preserving the earth's resources.
Documentation and Inspection
Nordstrom intends to monitor compliance with our Partnership Guidelines and to undertake on-site inspections of Suppliers' facilities. Suppliers will maintain on file all accurate documentation necessary to demonstrate compliance and will authorize Nordstrom and its designated agents (including third parties) to engage in announced and unannounced monitoring activities to ensure compliance, including confidential employee interviews. Nordstrom will review and may terminate its relationship with any Supplier found to be in violation of the Partnership Guidelines.
Freedom of Association
Suppliers will respect workers rights to freedom of association and collective bargaining.
Subcontracting and Changes in Manufacturers, Factories, or Vendors
Suppliers will not utilize subcontractors for the production of Nordstrom products or components without written approval and authorization from Nordstrom, and only after the subcontractor has agreed to comply with the Partnership Guidelines. Suppliers will not change manufacturers, factories, subcontractors or vendors for the production of Nordstrom products without written approval and authorization from Nordstrom, and only after the new factory, subcontractor, or vendor has agreed in writing to comply with the Partnership Guidelines.
Change of Control
Suppliers shall promptly notify Nordstrom in writing if the ownership of the Supplier changes. The new owners of Supplier shall agree to comply with the Partnership Guidelines. Likewise, Suppliers shall promptly notify Nordstrom in writing if the location of the Supplier changes, including the sale or purchase of any facility which may house Nordstrom production.
Nordstrom promotes strict adherence to codes of practice that meet or exceed International, National and State Government standards for animal welfare. We strive to do business with Suppliers who source leathers, furs and any other animal by-product from entities who use fair and humane animal-welfare practices.
The Kimberly Process and Conflict Minerals
Nordstrom expects all of its Suppliers to purchase all diamonds from legitimate sources not involved in funding conflict, and in compliance with United Nations Kimberly Process resolutions. This shall also be stated as such on all invoices, wherein the seller guarantees that all diamonds are conflict-free, based on personal knowledge and / or written guarantees provided by the supplier of the diamonds. Nordstrom expects all of its Suppliers to avoid use of “conflict minerals” which may directly or indirectly finance or benefit armed groups in the Democratic Republic of the Congo or adjoining countries, in full compliance with Dodd-Frank Conflict Minerals Provisions.
Nordstrom expects all its business suppliers to have programs, policies and training in place to comply with its local and/or applicable anti-bribery regulations, including without limitation the Foreign Corruption Practices Act (FCPA) and the U.K. Bribery Act, and to prevent payments made for the purpose of obtaining or retaining business.