- Customer Service
- Contact Us
- Live Chat
- Frequently Asked Questions
- Our Policies
- Returns & Exchanges
- Pricing Policy
- Nordstrom Bank Privacy Notice
- Nordstrom Rack Policy
- Terms & Conditions
- Fraudulent E-mail
- Fraud Alert
- Social Media Employee Guidelines
- Guidelines for Endorsers
- Terms & Conditions for Sharing Content
- Registration Benefits
- Our Catalogs
- Site Map
- Gift Orders
- Our Stores
- Nordstrom Rewards™
- Buy Online, Pick Up in Store
- Nordstrom Stylists
- Product Recall
- Diversity at Nordstrom
Welcome to Nordstrom. As a customer of the Nordstrom family of companies, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), e-mail address, telephone number, etc.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through Nordstrom.com, our stores or the Nordstrom family of companies. Some examples include:
- registering for a shopping account, Wish List or Product Review account on our website
- when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, e-mail or fax, or request an e-receipt
- fulfilling orders you place and delivering packages
- requesting a catalog or other content and communications from us or when offering recommendations to you
- subscribing to Nordstrom.com E-mail Updates (our e-mail newsletter) or other communications from us or managing your preferences with us
- applying for an account with us
- your Financial Account numbers when transacting with us
- interacting with our websites or mobile sites, mobile applications and services
- when you participate in any of our programs such as contests, sweepstakes, surveys, loyalty programs, wedding programs etc.
- when you apply for employment which may include your social security number or social insurance number
- working with our salespeople who assist you with your fashion needs and purchases
- through communications with you, or through the Nordstrom family of companies
- contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with other members of the Nordstrom family of companies and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Nordstrom. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Nordstrom or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
One of our most valuable tools we have for building and maintaining our relationship with you is Personal Book. It allows us to better serve you in a number of ways, including keeping you informed on when your alterations, repairs, or your favorite brands or product will arrive, and notifying you about sales, special appearances and store events or promotions of interest to you.
To best serve you, we record and access information in Personal Book, including your name, address, telephone numbers, e-mail address, interests, privacy preferences and purchase history. All Nordstrom Salespeople are expected to use Personal Book in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the Salesperson, for the specific purpose of entering it into Personal Book or any other Nordstrom-approved data device.
Personal Book allows our Salespeople to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Personal Book is the property of Nordstrom and may be used for Nordstrom-related purposes only.
Although you do not have to provide your location information to Nordstrom to use our mobile applications, our store-specific services such as find-an-item require a zip code to function. You may manually enter a zip code and we will save your zip code(s) for future reference. Alternatively, when you download our mobile application, you may choose to allow it to obtain your precise location from your mobile device when you click the "near me" button. In this case, we will determine your zip code from the precise location data received from your mobile device. We do not store precise location data; we only store the zip code associated with the location. We may also update our mobile applications to offer automatic (or "push") notifications. We will provide push notifications only to those customers who opt-in to receive such notifications from Nordstrom. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.
In the future, we may offer updated or enhanced versions of our mobile applications that include additional features created by us or using third party functionality. Our applications or the third party may automatically collect information about your precise location from your device, but only if you allow it.
Cookies, Web Beacons, and Other Similar Technologies
A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.
When you visit our website, we may use both a session and a persistent cookie. This Nordstrom-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Nordstrom-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Third-Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from Nordstrom.
Currently, we use third party-placed tracking pixels and cookies from the following advertising delivery partner: TellApart. In the future we may partner with other companies to provide interest-based advertising, both on and off Nordstrom.com. If this occurs, Nordstrom provides you with an opportunity to opt out when these advertisements are served. You may manage your third-party advertising preferences by clicking here.
If you would like more information about this practice and to know your choices for not having this information used by third-party service providers, please visit http://www.networkadvertising.org/managing/opt_out.asp
Facebook Custom Audience Ads from Nordstrom
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets Nordstrom convert your e-mail address to a unique number that Facebook uses to match to unique numbers Facebook generates from e-mail addresses of its users. You may opt-out of Facebook Custom Audience ads from Nordstrom by clicking here.
Social Media Interactions
Nordstrom invites you to socialize and share your fashion inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at Nordstrom.com. Nordstrom does not receive or control any of the content from Facebook Social Plugins. To remove a Facebook "Like" through Nordstrom, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page, as well as from Nordstrom's websites. You can also delete comments made while at Nordstrom.com from your Facebook Page.
For more information about Facebook Social Plugins and other social media tools, click here.
Links to Other Websites and Services
Browser Do Not Track Signals
Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their preferences that are provided in the previous sections above. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org/
Your Information, Your Choice
To update us with your preferences, you may contact us using one of the following methods:
- Call 1-866-554-6591, or
- E-mail firstname.lastname@example.org, or
- Send your request to Nordstrom Privacy, PO Box 21986, Seattle, WA 98111
Please note your preference as stated below:
"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events." (You may also click the designated link at the bottom of all Nordstrom.com e-mail advertisements to be removed from future e-mail updates.)
"I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events." (Please note that direct mail requests may take up to six to eight weeks to become effective.)
"I prefer not to receive marketing phone calls such as special events, special appearances, or promotions or new product arrivals from my salesperson or the company."
To update your Wish List privacy settings, you may select "Private" (not searchable) to protect your Wish List information from being publicly searched on our site or you may select "Public" (searchable). To protect your privacy, we initially set your Wish List account to a "Private" setting.
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by e-mail or writing to the Nordstrom Privacy Office at the contact information set out below (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
California Privacy Rights
California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates (such as Nordstrom Bank, and HauteLook) for those entities direct marketing purposes. Nordstrom does not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about Nordstrom privacy practices, please contact us at email@example.com.
Nordstrom will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to Nordstrom for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Nordstrom is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-888-282-6060.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Nordstrom and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
- Reset your e-mail account password
- Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
- Do not use the same password on more than one website
- Do not share your password with others
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
- Visit these additional resources:
Fraud Alerts: Protecting Your Personal Information
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of a Nordstrom gift card. Nordstrom does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to firstname.lastname@example.org or call us at 1-888-282-6060 so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously. View our Fraud Alerts page.
Data Processing and Storage
Nordstrom and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information of our use of foreign service providers please contact us as described below.
International Customer Privacy
Protecting the privacy and security of Nordstrom customer information is a top priority for Nordstrom. In some cases, Nordstrom partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
To sell and fulfill online purchases that customers choose to ship internationally, Nordstrom partners with Borderfree, Inc. ("Borderfree"). We have contracted with Borderfree to assure that they will carefully process your personal information, with at least the same level of privacy protection set forth in the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce and approved by the European Commission. Borderfree also agrees not to sell, transfer, or otherwise use your information other than for executing international shipping orders. When you identify your Nordstrom.com order as being shipped internationally, Nordstrom will facilitate your secure Checkout transaction with Borderfree. On the Checkout page you will be required to submit credit card and personal information (name, billing address, shipping address, e-mail address and phone number) to Borderfree to complete your order. Once you place your order, you will be prompted to confirm whether you would like to receive future marketing communication from Nordstrom.
Upon completion of your order, Borderfree will notify Nordstrom of the approval of your order, and Nordstrom will then ship approved orders to Borderfree. Simultaneously, Borderfree will purchase the product from us, which allows them to take title to the product(s), bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority and arrange for the product to be delivered to you. In this process, Borderfree makes the sale to you as the merchant of record. When ordering a product, you will be presented with Borderfree's terms and conditions to which you must agree in order to receive the product(s) you ordered.
If you choose to provide Nordstrom with personal information, you consent to the transfer and storage of that information on our servers located in the United States. Nordstrom adheres to the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce and approved by the European Commission and the Swiss Federal Data Protection Authority. We conduct an annual self-assessment to verify that we are in compliance with the Safe Harbor Privacy Principles in addition to our own Nordstrom privacy program assessments. Nordstrom has certified to the U.S. Department of Commerce and the European Union that our processing of personal data is in compliance with the Safe Harbor Privacy Principles, as has Borderfree. For more information about the Safe Harbor, visit the Department of Commerce's Safe Harbor website. While the Safe Harbor Principles are designed to protect personal information originating in the European Economic area and Switzerland, our policy is to protect all international customer information in accordance with these Principles.
Customers shipping internationally who wish to inquire about or update personal information or change marketing preferences, or anyone who wants to receive information about our international privacy program should contact us directly using one of the following methods:
- Send an e-mail to email@example.com, or
- Call our international privacy customer line at 206-233-5678, or
- Write us at Nordstrom International Privacy, PO Box 21986, Seattle, WA 98111-3986
- Send an e-mail to firstname.lastname@example.org, or
- Call our international privacy customer line at 206-233-5678, or
- Write us at Nordstrom International Privacy, PO Box 21986, Seattle, WA 98111-3986
Nordstrom has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Nordstrom, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
PO Box 21986
Seattle, WA 98111-3986
1212 S. Flower Street, Suite #300
Los Angeles, CA 90015