International Customer Privacy
Protecting the privacy and security of Nordstrom customer information is a top priority for Nordstrom. In some cases, Nordstrom partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
To sell and fulfill online purchases that customers choose to ship internationally, Nordstrom partners with Borderfree, Inc. ("Borderfree"). Our contract with Borderfree assures that they will carefully process your personal information, in compliance with applicable international privacy laws. Additionally, European residents' information is protected by Borderfree's certification to the Privacy Shield program established by the U.S. Department of Commerce and approved by the European Commission. Borderfree also agrees not to sell, transfer or otherwise use your information other than for executing international shipping orders. When you identify your Nordstrom.com order as being shipped internationally, Nordstrom will facilitate your secure Checkout transaction with Borderfree. On the Checkout page you will be required to submit credit card and personal information (name, billing address, shipping address, email address and phone number) to Borderfree to complete your order. Any personal information provided at Checkout is controlled and processed by Borderfree, 55 West 39th Street, 18th Floor, New York, New York 10018.
Upon completion of your order, Borderfree will notify Nordstrom of the approval of your order, and Nordstrom will then ship approved orders to Borderfree. Simultaneously, Borderfree will purchase the product from us, which allows them to take title to the product(s), bill your credit card, collect and remit any duties and taxes to the appropriate taxing authority and arrange for the product to be delivered to you. In this process, Borderfree makes the sale to you as the merchant of record. When ordering a product, you will be presented with Borderfree's terms and conditions to which you must agree in order to receive the product(s) you ordered.
Customers shipping internationally who wish to access or update personal information, change marketing preferences or lodge a complaint should contact us directly using one of the following methods:
- Send an email to email@example.com, or
- Call our international privacy customer line at 206.233.5678, or
- Write us at Nordstrom International Privacy, PO Box 21986, Seattle, WA 98111-3986
We are also happy to answer any other questions about our international privacy programs. Please use the contact methods above to reach our Privacy team.