Product Recalls & Issues
ALEX JR. FIRST SNAPS AND BABY BUILDER PLAY SETS
SEPTEMBER 6, 2016
ALEX RECALLS FIRST SNAPS AND BABY BUILDER PLAY SETS DUE TO POSSIBLE CHOKING HAZARD
Name of Product: ALEX Jr. First Snaps and Baby Builder Play Sets
Hazard: ALEX is reporting that small parts of the plastic toy building sets can detach, posing a choking hazard to young children.
Incidents/Injuries: There have been 22 reports of the ends of small parts detaching from the building sets. There have been no reports of injury.
Description: The recall involves two ALEX Jr. branded sets of infant building toys: the Baby Builder (model 1982) and First Snaps (model 1981S). The sets include an assortment of plastic shapes in bright colors. The pieces are designed to be pulled, pushed, snapped and twisted. They come in stackable plastic jars that contained either 14 or 26 pieces. All Baby Builder sets are being recalled. Only pre-November 2010 First Snaps sets are being recalled. You can determine whether your First Snaps product is subject to the recall by locating the batch code on your plastic container. If your plastic containers have one of the following batch codes, which can be found on a sticker above the UPC code on the container, it is subject to the recall: P0002073, P0001713, P0001330, P0000954, P0002107, P0001628, P0001009, P00000814, P0001948, P0001536, P0001098, P0001677, P0001427 or P0000983.
Dates Sold: The products were sold online at HauteLook.com in 2010, 2011 and February 2015.
Remedy: Customers should immediately stop using the building sets and contact ALEX for a prepaid shipping envelope to return the product to ALEX. Once ALEX receives your return, they'll issue you a full refund.
SWAGWAY X1 HANDS-FREE SMARTBOARD
JULY 12, 2016
SWAGWAY RECALLS X1 HANDS-FREE SMARTBOARD BECAUSE OF POSSIBLE SMOKING, FIRE AND/OR EXPLOSION HAZARDS
Name of Product: Swagway X1 Hands-Free Smartboard
Hazard: The lithium-ion battery packs in the self-balancing scooters (also known as hoverboards) can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Incidents/Injuries: There have been 42 reports of issues with the battery packs, including 16 reports of injuries, such as burns to the neck, leg and arm, as well as severe property damage.
Description: The hoverboard has two wheels at either end of a platform and is powered by a lithium-ion battery pack. The word “Swagway” is printed on the front and it came in several colors, including gold, black, blue, green, red or pink.
Dates Sold: The product was sold in Nordstrom stores and online at Nordstrom.com from November to December 2015.
Remedy: Customers should immediately stop using the product and contact Swagway for a refund, a repair kit, or a Swagway merchandise credit that can be used towards purchasing another hoverboard model directly from Swagway. You may also return the product to any Nordstrom store or through Nordstrom.com for a full refund.
Customer Contact: To request the free repair kit, or for more information, please contact Swagway at 844.299.0625 (9am to 7:30pm CT Monday through Friday) or go online to www.swagway.com and click ‘ Product Recall ’.
NUNA ZAAZ HIGH CHAIR
FEBRUARY 10, 2016
NUNA RECALLS ZAAZ HIGH CHAIRS BECAUSE OF POSSIBLE FALL HAZARD
Name of Product: nuna ZAAZ High Chair
Hazard: The arm bar on the nuna ZAAZ can bend or detach during use, posing a fall hazard.
Incidents/Injuries: There have been 50 reports of the arm bar detaching, including six reports of children falling from the high chair, made to nuna. Four incidents resulted in injuries, including bruising and a cut on the forehead.
Description: ZAAZ high chairs purchased after February 1, 2013 with model numbers HC-07-004 (pewter), HC-07-005 (carbon), HC-07-006 (plum), HC-07-009 (almond), HC-08-004 (pewter), HC-08-005 (carbon), HC-08-006 (plum) and HC-08-009 (almond) are affected by the recall. The model number is printed under the high chair seat on a white sticker, and “nuna” is printed above the footrest of the unit.
Dates Sold: The nuna ZAAZ high chairs were sold in Nordstrom stores and online at Nordstrom.com beginning February 1, 2013.
Remedy: Customers should immediately stop using the ZAAZ high chair and, if you haven’t already been contacted by nuna, reach out to them for a free repair kit that includes a new arm bar and instructions on how to easily switch it out. You may also return the ZAAZ high chair to any Nordstrom store or through Nordstrom.com for a full refund.
Customer Contact: To request the free repair kit, contact nuna toll-free at 855.686.2872 from 8am to 4:30pm ET, Monday through Friday, or go online to http://www.nuna.eu/usa/recallforthezaaz . For our customers in Canada, please contact nuna toll-free at 800.667.8184 from 8:30am to 5pm ET, Monday through Friday, or go online to www.nunababy.ca/rappelZaaz .
SKIP HOP MOONLIGHT & MELODIES PROJECTION MOBILE
DECEMBER 16, 2015
SKIP HOP RECALLS MOONLIGHT & MELODIES PROJECTION MOBILE BECAUSE OF POTENTIAL INJURY HAZARD
Name of Product: Skip Hop Moonlight & Melodies Projection Mobile
Hazard: Skip Hop is reporting that a strap attaching the mobile to the crib rail can break, posing an injury hazard if the product falls on the infant in the crib.
Incidents/Injuries: Skip Hop has received a few reports of broken straps from customers, but no injuries have been reported.
Description: The Skip Hop Moonlight & Melodies Projection Mobiles feature eight melodic lullabies and nature sounds, and project stars on the ceiling with glowing leaves that pulse in rhythm. Model number 185509 is printed on the back of the mobile base.
Dates Sold: The Skip Hop Moonlight & Melodies Projection Mobiles were sold in Nordstrom stores and online at Nordstrom.com beginning October 2015.
Remedy: Customers should stop using the mobile immediately and contact Skip Hop for a $75 Skip Hop credit towards a replacement. Customers may also return the mobile to any Nordstrom store or through Nordstrom.com for a full refund.
Customer Contact: To request the Skip Hop credit or to get more information, contact Skip Hop toll-free at 877.475.4746 from 9am to 5pm ET, Monday through Friday, or go online to http://www.skiphop.com and click on "Recalls" at the bottom of the homepage under "Customer Care."
T3 MICRO TWIRL 360 ROTATING CURLING IRON
NOVEMBER 9, 2015
T3 MICRO RECALLS CURLING IRONS BECAUSE OF POSSIBLE BURN HAZARD
Name of Product: T3 Micro Twirl 360 Motion-Sensing Auto-Rotating 1.25" Curling Iron
Hazard: T3 Micro is reporting that the clamp can detach while in use, posing a burn hazard.
Incidents/Injuries: T3 Micro has received 130 reports of loose or detached curling iron clamps, including two reports of minor burns.
Description: The T3 Micro Twirl 360 Motion-Sensing Auto-Rotating 1.25 inch Curling Irons have a white plastic handle, a white metal rotating heat barrel and clamp, and a rose-gold colored grip. Model number 76570 is printed on the label that is placed on the handle of the tool and T3 is printed on the curling iron’s barrel.
The T3 Micro Twirl 360 Curling irons were sold in Nordstrom stores and online at Nordstrom.com beginning December 2014.
Remedy: Customers should immediately stop using the curling iron and, if you haven’t already been contacted by T3 Micro, reach out to them for a prepaid shipping box to return the curling iron for a free repair. You may also return the curling iron to any Nordstrom store or through Nordstrom.com for a full refund.
Customer Contact: To request the free repair, contact T3 Micro toll-free at 1.866.376.8880 from 7:30am to 4pm PT, Monday through Friday, or go online to http://www.t3micro.com/ and click on “Product Recalls” link on the bottom of the page.