Product Recalls & Issues

THE HONEST COMPANY ORGANIC BABY POWDER

THE HONEST COMPANY ORGANIC BABY POWDER

JANUARY 10, 2017


THE HONEST COMPANY RECALLS ORGANIC BABY POWDER DUE TO POTENTIAL SKIN OR EYE INFECTIONS 


Name of Product: The Honest Company Organic Baby Powder


Hazard: The Honest Company is reporting that the product may be contaminated with microorganisms that could cause skin or eye infections.


Incidents/Injuries: There have not been any reports of injury or infection, but out of an abundance of caution The Honest Company is working with the Food and Drug Administration (FDA) to recall the baby powder.


Description: The baby powder was sold in a four-ounce bottle. The bottle is white, with pink writing and a decorative floral pattern along the bottom. The back of the bottle has a barcode with the following UPC below it: 817810014529.


Dates Sold: The Organic Baby Powder was sold in Nordstrom stores and online at Nordstrom.com from 2014 until early January 2017.


Remedy: Customers should immediately stop using the baby powder and may return the product to any Nordstrom store or through Nordstrom.com for a full refund.


Customer Contact: For more information, please contact The Honest Company at 888.688.8653 Monday through Friday, 5 am to 5 pm PT, or email support@thehonestcompany.com with the subject line "Baby Powder."

ALEX JR. FIRST SNAPS AND BABY BUILDER PLAY SETS

ALEX JR. FIRST SNAPS AND BABY BUILDER PLAY SETS

SEPTEMBER 6, 2016


ALEX RECALLS FIRST SNAPS AND BABY BUILDER PLAY SETS DUE TO POSSIBLE CHOKING HAZARD 


Name of Product: ALEX Jr. First Snaps and Baby Builder Play Sets


Hazard: ALEX is reporting that small parts of the plastic toy building sets can detach, posing a choking hazard to young children.


Incidents/Injuries: There have been 22 reports of the ends of small parts detaching from the building sets. There have been no reports of injury.


Description: The recall involves two ALEX Jr. branded sets of infant building toys: the Baby Builder (model 1982) and First Snaps (model 1981S). The sets include an assortment of plastic shapes in bright colors. The pieces are designed to be pulled, pushed, snapped and twisted. They come in stackable plastic jars that contained either 14 or 26 pieces. All Baby Builder sets are being recalled. Only pre-November 2010 First Snaps sets are being recalled. You can determine whether your First Snaps product is subject to the recall by locating the batch code on your plastic container. If your plastic containers have one of the following batch codes, which can be found on a sticker above the UPC code on the container, it is subject to the recall: P0002073, P0001713, P0001330, P0000954, P0002107, P0001628, P0001009, P00000814, P0001948, P0001536, P0001098, P0001677, P0001427 or P0000983.


Dates Sold: The products were sold online at HauteLook.com in 2010, 2011 and February 2015.


Remedy: Customers should immediately stop using the building sets and contact ALEX for a prepaid shipping envelope to return the product to ALEX. Once ALEX receives your return, they'll issue you a full refund.


Customer Contact: For more information, please contact ALEX toll-free at 844.310.6691 anytime or go online to www.alexbrands.com and click the "Recall Information" link.

SWAGWAY X1 HANDS-FREE SMARTBOARD

SWAGWAY X1 HANDS-FREE SMARTBOARD

JULY 12, 2016


SWAGWAY RECALLS X1 HANDS-FREE SMARTBOARD BECAUSE OF POSSIBLE SMOKING, FIRE AND/OR EXPLOSION HAZARDS


Name of Product:  Swagway X1 Hands-Free Smartboard


Hazard:  The lithium-ion battery packs in the self-balancing scooters (also known as hoverboards) can overheat, posing a risk of the products smoking, catching fire and/or exploding. 


Incidents/Injuries:  There have been 42 reports of issues with the battery packs, including 16 reports of injuries, such as burns to the neck, leg and arm, as well as severe property damage.


Description:  The hoverboard has two wheels at either end of a platform and is powered by a lithium-ion battery pack. The word “Swagway” is printed on the front and it came in several colors, including gold, black, blue, green, red or pink.


Dates Sold:  The product was sold in Nordstrom stores and online at Nordstrom.com from November to December 2015.


Remedy:  Customers should immediately stop using the product and contact Swagway for a refund, a repair kit, or a Swagway merchandise credit that can be used towards purchasing another hoverboard model directly from Swagway. You may also return the product to any Nordstrom store or through Nordstrom.com for a full refund.


Customer Contact:  To request the free repair kit, or for more information, please contact Swagway at 844.299.0625 (9am to 7:30pm CT Monday through Friday) or go online to  www.swagway.com  and click ‘ Product Recall ’.