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Returns & Exchanges
We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Frequently Asked Questions
About Returns & Exchanges
RETURNING BY MAIL (U.S.)
Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN STORES (U.S.)
Just bring the packing slip and credit card used when you placed the order to any one of our stores. For online orders purchased with PayPal, the return will be processed using a different form of payment.
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.
Gift Cards can't be returned.
WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department.
International Nordstrom.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to a Nordstrom store or sent to Nordstrom.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
NORDSTROM RACK RETURN POLICY
Purchases made at a Nordstrom Rack store or online at nordstromrack.com and Hautelook.com can be easily returned or exchanged at any Nordstrom Rack store within 90 days of purchase, provided they have not been worn or altered and are accompanied by the original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.
Questions? Call us at 1.888.282.6060 or Live Chat with a customer service representative.
Frequently Asked Questions
What is your return policy?
We don't actually have a return policy for purchases made at Nordstrom stores or at Nordstrom.com. We handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably; we hope they will be fair and reasonable with us as well. Please visit Nordstrom Rack, HauteLook and Trunk Club to learn about their return requirements.