Returns & Exchanges

FREE MERCHANDISE EXCHANGES (U.S.)

For the best service and selection, place a new order online or call 1.888.282.6060 for assistance.

Alternatively, fill out the exchange portion of the pre-paid U.S. return label included in your shipment and drop your return in the mail. You'll receive a confirmation e-mail (for online orders) once the package has arrived at our facility, and in-stock items will be sent right away.

FREE MERCHANDISE RETURNS (U.S.) (Excludes Gift Cards)

By Mail: Processed Within 10–14 Business Days

Pre-paid Shipping Label

Mail your item(s) using the return form and U.S. return label included with your packing slip.

Need a New Return Form & Mailing Label?

Download and print a generic return form. You will need Adobe Acrobat Reader to download this file. To install Adobe Acrobat Reader, click on the icon below.

Then print a new pre-paid mailing label.

In Store

Simply bring the packing slip and credit card used when you placed the order to any one of our stores.

RETURNS & EXCHANGES PROCESSING

Credit Card

If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

Gift Card or Nordstrom Notes®

If you paid with a Gift Card or Nordstrom Notes®, we'll mail you a Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.

INTERNATIONAL ORDERS

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns.

FINE JEWELRY

Please follow the instructions included with your fine jewelry order. Return your package via the carrier of your choice with return signature required. For your protection, you must insure the package for the value of the item enclosed.

Fine jewelry can be returned to selected Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and the credit card used when you placed the order.

WESTIN HEAVENLY BED®

Please call 1.800.285.7344 for inquiries and assistance.

OTHER EXCEPTIONS

Please call Customer Service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

NORDSTROM RACK RETURN POLICY

We'll gladly accept for return or exchange within 30 days of purchase any merchandise purchased from Nordstrom Rack that has not been worn or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.

GREEN SHIPPING

In an effort to reduce the environmental impact of our packaging, we are reusing some shipping boxes. Review Shipping Options & Charges for more information.