Returns & Exchanges
- Customer Service
- Contact Us
- Live Chat
- Frequently Asked Questions
- Our Policies
- Pricing Policy
- Nordstrom Bank Privacy Notice
- Nordstrom Rack Policy
- Prosthesis Department Privacy Notice
- Terms & Conditions
- Fraudulent E-mail
- Fraud Alert
- Social Media Employee Guidelines
- Guidelines for Endorsers
- Terms & Conditions for Sharing Content
- Registration Benefits
- Our Catalogs
- Site Map
- Gift Orders
- Our Stores
- Nordstrom Fashion Rewards
- Buy Online, Pick Up In Store
- Nordstrom Stylists
- Product Recall
- Diversity @ Nordstrom
Don't love it? Don't worry—returns and exchanges are easy. Simply send your item back or bring it to a store near you.
Returning By Mail (U.S.)Send in your item(s) using the U.S. return label. Your return will be processed within 10-14 business days.
FREQUENTLY ASKED QUESTIONS
How will my return be processed?
If you ordered by credit card, we'll credit your account within 14 business days, which will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes®, we'll mail you a Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. Unfortunately, we cannot refund your original shipping charges.
How are international returns handled?
International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer free returns or merchandise exchanges on orders shipped internationally. Learn more about International Returns.
What's the Nordstrom Rack return policy?
We'll gladly accept for return or exchange within 30 days of purchase any merchandise purchased from Nordstrom Rack that has not been worn or altered and is accompanied by its original price tag and receipt or packing slip. Valid photo ID required for all in-store cash refunds.
GREEN SHIPPINGIn our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
No Order Number?
If you don't have an account or you're missing order information, get a blank return form and label here.
Returning In Store
Just bring the packing slip and credit card used when you placed the order to any one of our stores.
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call Customer Service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
Gift Cards can't be returned.
Westin Heavenly Bed®
Please call 1.800.285.7344 for inquiries and assistance.
Please follow the instructions on the return label when returning fine jewelry. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed.
Fine jewelry can be returned to selected Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and the credit card used when you placed the order.