Returns & Exchanges

 
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we cannot find a record of sale, the return is provided at current price on a Gift Card.

Frequently Asked Questions

About Returns & Exchanges

You can return item(s) by mail or in any Nordstrom store.


RETURNING BY MAIL (U.S.)

If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.


RETURNING IN STORES (U.S.)

Simply bring the item(s) you'd like to return along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store


EXCHANGES

For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.


EXCEPTIONS & SPECIAL INSTRUCTIONS

Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.


REFUNDS

All refunds will be credited to your original form of payment or a Nordstrom Gift Card. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we cannot find a record of sale, the return is provided at current price on a Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

  • Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.


GIFT CARDS

Gift Cards can't be returned.


WESTIN HEAVENLY® BED

Please call 1.800.285.7344 for inquiries and assistance.


FINE JEWELRY

Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. 


INTERNATIONAL RETURNS

International Nordstrom.com orders have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form. Then mail the completed form with your item(s) to Borderfree, our international shipping partner. Orders returned directly to a Nordstrom store or sent to Nordstrom.com will receive a refund for the merchandise but not duties, taxes or tariffs. Learn more about international returns.


GREEN SHIPPING

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box. 


NORDSTROM RACK RETURN POLICY

Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.


Questions? Call 1.888.282.6060 or chat with us.

Frequently Asked Questions