How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
What happens when my item is backordered?
Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.
Can you gift-wrap my order?
Yes. In your Shopping Bag or during Checkout, you can choose to add a message or gift wrap. We offer three options:
Gift Message - Free
Include a message of 8-12 words (up to 60 characters) with your gift, free of charge. Limited to one complimentary gift message per shipping destination.
Nordstrom Gift Kit - $2
An easy-to-assemble gift box with tissue paper, a bow and a blank gift tag for you to personalize.
Nordstrom Gift Box - $5
Your item comes ready for the giving—boxed with tissue paper and topped with a bow and a blank gift tag for you to personalize. Or, if you prefer, we can personalize the card for you with a handwritten message.
There are a few restrictions:
Not all items can be gift-wrapped.
Gift options aren't available for international orders.
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Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future.
Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.
How can I pay for international orders?
Nordstrom Visa®, Visa and MasterCard are accepted for international orders. Nordstrom retail cards, Nordstrom Gift Cards and Nordstrom Notes are not accepted at this time. For more details, see international orders.
Do you offer a customer loyalty program?
Yes! You can become a member of The Nordy Club (joining is easy and it's free!). As a Member or Cardmember, you'll enjoy exciting benefits, plus earn points for every purchase you make with us (and those points add up to Nordstrom Notes that you can spend on anything you want). Learn more.
How do I use my Nordstrom Gift Card?
Nordstrom Gift Cards and eGift Cards don't expire, have no fees and are redeemable in stores and online at Nordstrom, Nordstrom Rack and HauteLook. Just present your Gift Card to any salesperson at the time of purchase. If you are purchasing online, your Gift Card must have an access code. Gift Cards may not be returned, applied as payment on any account or redeemed for cash, except where required by law. If lost, stolen or damaged, Gift Cards can be replaced for the remaining value with satisfactory proof of purchase. To use a Gift Card or eGift Card online, enter the card number and access code during Checkout. To use an eGift Card in stores, you can display the eGift Card on your mobile device to scan it or you can print out the card and bring it to any Nordstrom or Nordstrom Rack to scan at the time of purchase. See more info about Gift Cards.
How do I use my Nordstrom Notes?
Nordstrom Notes feature a Note number and an access code. Enter these numbers in the payment section when you check out online. Nordstrom Notes can also be redeemed online by calling 1.888.282.6060, or at any Nordstrom or Nordstrom Rack store. If you have a remaining value on your Nordstrom Note, please keep it to apply toward future purchases.
Can I return or exchange my purchase if I don't like it?
Yes. For information, see our Returns & Exchanges policy. For orders shipped internationally, you'll need to contact us and ask for a Return Merchandise Authorization form.
How often does Nordstrom have sale events?
Our best sale of the year—the Nordstrom Anniversary Sale—occurs every July/August. This event has become legendary among Nordstrom customers who enjoy outstanding savings on the most exciting new fall merchandise, along with plenty of stuff for summer. We also have a Half-Yearly Sale each spring and fall, usually in May and December. These much-anticipated events, along with three additional seasonal sales, offer great deals on clothing, shoes, accessories and more for men, women and kids.
We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website. We offer:
Gifts with Purchase: Some of our most popular promotions are complimentary gifts with purchase, from cosmetics and fragrances to hats and golf balls. These promotions are typically associated with a specific brand, item or minimum order total. If shipping to multiple destinations, the gift will automatically ship to the billing address.
Buy & Save: This promotion allows our customers to receive a discount by purchasing two or more of one item or specified group of items. The discount will apply in the Checkout process.
Employee Discount: Nordstrom employees may enter their employee numbers in the promotion code field during the Checkout process.
Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
Automatic: Many promotions do not require a promotion code and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.
Are there any restrictions for promotions?
Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts. Promotional offers do not apply to international orders.
Does Nordstrom offer coupons?
We do not offer Nordstrom coupons for sales or discounts. Any references to "Nordstrom Coupon," "Nordstrom Coupon Code" or "Nordstrom Discount Code" on other sites are not valid. However, we do offer promotions on selected items.
Why doesn't your site work with my browser?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.
Do I need to turn on cookies in my web browser to shop the site?
Yes. Nordstrom.com cookies allow us to:
Recognize you as a returning visitor.
Store and retrieve items in your Shopping Bag and in your Wish List.
Nordstrom is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.
Does your site use pop-up advertising?
No, Nordstrom.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.
How can I contact Nordstrom about a potentially fraudulent website or email?
Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. Nordstrom does not solicit charitable donations in this way, or sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or emails, please forward the information to email@example.com or call us at 1.888.282.6060 so that we can follow up.