Nordstrom Cares: Our Stories
Celebrating Pride Month
An explosion of color, glitter and love consumed the streets in cities across the U.S. and Canada as communities came together and celebrated Pride Month in June. As in previous years , hundreds of Nordstrom employees joined their local Pride parades wearing rainbow sunglasses, t-shirts and bracelets and helped spread a message of “Love and Peace to You".
Partnering with Shoes That Fit this back-to-school season
This back-to-school season, Nordstrom is proud to partner with our customers and the nonprofit Shoes That Fit to provide 25,000 brand-new, properly fitting shoes to children in need to help start their school year off on the right foot.
Nordstrom joins Pearl Jam in their efforts to fight homelessness
Currently, Seattle's homeless population is the third largest in the country, with more than 12,000 people living without shelter.
Nordstrom was a proud sponsor of the 2018 Special Olympics
The 2018 Special Olympics USA Games kicked off earlier this month in Seattle. The event brought together more than 4,000 Special Olympics athletes and coaches, thousands of families, volunteers and spectators from across the country, for a week of family-friendly events and competitions. Athletes competed in 14 team and individual sports, including track and field, basketball, bocce, bowling, flag football, and volleyball.
Recent Corporate Social Responsibility (CSR) Recognition
We’re excited to share Nordstrom has been recognized by PEOPLE magazine on its PEOPLE magazine on its 2018 Companies That Care list. This list is developed in partnership with Great Place to Work® to highlight top U.S. companies that have succeeded in business while also demonstrating outstanding respect, care and concern for their employees, their communities and the environment.
2017 Sharing Our Progress CSR Report
Our 2017 Sharing Our Progress (SOP) Corporate Social Responsibility (CSR) Report is now live! Each year, we report on what we’ve accomplished and our progress toward the company’s 2020 CSR goals. These CSR goals are focused on reducing carbon footprint, conserving resources, offering sustainable and healthier products, giving back and supporting human rights. This report previews the company’s 2018 priorities.
Forterra Tree Planting Event
Reducing the impact our business has on the environment has been a long-standing commitment for us. Carbon emissions contribute significantly to global climate change, and through our partnership with the nonprofit organization Forterra, we are able to address part of our carbon footprint outside of our own walls.
Women-Produced Coffee Launch
We want to be a retailer our customers and employees can be proud of, which is why we regularly look for opportunities to bring our customers products that are made in a responsible way. Beginning May 7, we’ll be offering a series of three women-produced coffees from three different countries. The coffees are each produced by women’s groups addressing gender equality in the coffee industry. From farm ownership to harvesting and sorting the beans, women were integral in the production process of each coffee.
The coffees will be available for a limited time in nearly all of our Specialty Coffee locations. Each 12-oz. bag will be available for purchase for $14.95 in the U.S. and $15.95 in Canada. “Women are an essential, but largely untapped resource in the coffee industry. When they’re able to be fully integrated into the production process, businesses, families, communities and the entire coffee industry benefits,” said Bill Wilson, national director of Specialty Coffee at Nordstrom.
Our Restaurant division is one area of our business where we’ve been able to forge new partnerships and introduce innovative programs that are making a difference in our communities. Partnering with the International Women's Coffee Alliance (IWCA) to offer customers this women-produced coffee allowed us to connect with these farms and the women who lead them.
“Our focus at the IWCA is to connect, empower, and advance women in coffee. We are a network of self-driven, self-governed chapters who themselves define what it means to lead their families, communities, and businesses toward a sustainable future,” said Kellem Agnew Emanuele, President of IWCA.
Although hundreds of miles and an ocean separate the three coffee farms that produce the beans we are offering, the positive impacts of women in coffee are consistent across the three farms that produced our new coffees: Las Rosas (in Colombia), Las Mercedes (in El Salvador) and Burundi Karehe (in Burundi, Africa).
Lucia Ortiz, from the Las Mercedes farm in El Salvador, currently manages the farm, which has been in the Ortiz family since 1886 and has withstood civil war and the constant threat of gang violence. It’s a legacy that will be passed on to her three children. In thinking of her children and their futures, Lucia knew she had to step in and lead a farm she would be proud to hand over to them one day. Six years later, the success of the farm hasn’t just helped the Ortiz family, the community has also seen many benefits. The medical clinic that was originally built to serve the coffee plantation workers and the neighboring community has expanded and today serves 13 surrounding communities with a nurse on duty all week and a doctor available on weekends. A big focus for the clinics is the prevention of cervical and breast cancer.
“This is a big part of what Nordstrom is helping to support, access to preventive health care for women in these rural areas,” said Lucia. The coffee-producing communities in Colombia hold a similar view on the impact coffee has had on their family. Las Rosas farm has seen major positive changes in the family dynamics as a result of empowering women leadership in the farms.
“The violence from the conflicts in some areas of Colombia left many women to manage their farms and make a living for their children on their own. Coffee has been able to provide them and many post-conflict communities with an alternative source of income,” said Nathalie Gabbay Huddleston, coffee importer for Las Rosas farm. Across the Atlantic in Africa, farmers from the Burundi Karehe farm have been able to take the income and begin a savings program within the community. These savings allow women to become more financially independent.
Check out the full interview with all of these women farmers on The Thread here.
Nordstrom is honored to be part of this partnership and to help create opportunities for these women to access the global coffee market. We’re also very excited to give our customers the opportunity to support them by purchasing a bag of coffee.
Respecting the Environment: Our Performance in the 2017 Newsweek Green Rankings
February 5, 2018
We’re pleased to share Nordstrom ranked 35th in the 2017 Newsweek Green Rankings, which evaluate the sustainability performance of the 500 largest publicly traded companies headquartered in the U.S. This evaluation recognizes companies’ efforts to use renewable energy, reduce greenhouse gas emissions, minimize water use, and divert waste from landfill. Our carbon productivity score was especially strong, which means that our greenhouse gas emissions are low, relative to our annual revenue.
Taking Care of Our Communities: Nordstrom Day of Caring
February 5, 2018
Nordstrom employees across the country came together to help support the work of local nonprofit organizations during our annual Day of Caring events. Projects in 2017 ranged from sorting 7,000 pounds of potatoes at a food bank in Newport Beach, California, to sorting donations in preparation for an event benefiting local teens in White Plains, New York. Here are just a few of the volunteer activities our employees took part in during last year's Day of Caring.
Give New Life to Used Clothing
Every year, billions of pounds of clothing end up in landfills. Thanks to our new partnership with Give Back Box®, we're able to offer our customers a better solution that helps give new life to used clothing and accessories, while also supporting local nonprofits. Customers can donate their items by mail (at no cost) and Give Back Box will distribute those donations to local nonprofits. From there, donations will be sold to fund community programs, like job training and education initiatives.
"Our customers have told us they want to be able to clean out their closets in a more environmentally friendly way," said Erik Nordstrom, co-president at Nordstrom. "By extending the life of their used items, and encouraging them to reuse the box from their recent Nordstrom order, we're trying to make it easy and convenient to help reduce waste while also being able to support local nonprofit organizations."
The new service enables customers to donate gently used clothing, shoes, jewelry or small household items. To get started, customers can visit Nordstrom.com/DonateClothes or follow these steps:
1. Open Your Box: When you order from Nordstrom, save the box your order came in.
2. Pack It Up: Fill the box with any gently used clothing, accessories or shoes you'd like to donate.
3. Print and Ship: Print a prepaid shipping label from givebackbox.com/Nordstrom. Close up your box, attach the prepaid label and drop it off at any UPS or USPS location.
"We are thrilled to have Nordstrom as a partner to share our message with its customers," said Monika Wiela, Give Back Box founder. "With its focus on service and commitment to corporate social responsibility, Nordstrom is a natural fit for Give Back Box. We're excited to work together to support organizations that are providing valuable resources to those in need in our communities."
We've begun testing an in-store donation program in our six western Washington Nordstrom stores. Those items will be directed to Seattle Goodwill and Goodwill of the Olympics and Rainier Region. Participating stores have white, Goodwill-branded donation bins located near the mall entrance or on the lower level.
Participating Washington stores include:
• Alderwood Mall, Lynnwood
• Bellevue Square, Bellevue
• Downtown Seattle, Seattle
• Northgate, Seattle
• Southcenter, Tukwila
• Tacoma Mall, Tacoma
Though Florida holds the official title of Sunshine State, the Golden State of California isn't far behind when it comes to sunny days (fun fact: the bustling city of Los Angeles gets an estimated 292 days of sun every year!). What to do when you have so much of a good thing? Put it to use!
That's the idea behind the recent project undertaken by Federal Realty, a company that owns several shopping malls across the state. For the past several months, they've been hard at work installing solar panels on the rooftops of Westgate Mall in San Jose and East Bay Bridge Center in Emeryville. We have Nordstrom Racks in each of those malls, so we've been supporting Federal Realty throughout the project. The installation recently wrapped up, and our Westgate Mall store is now home to 308 solar panels, while our East Bay Bridge Center store hosts 696 panels.
Why are these additions so important? Solar panels absorb sunlight and convert it into electricity—the brighter the sunshine, the more power we get—allowing us to reduce our dependency on other power sources that can cause pollution and greenhouse gas emissions. These panels also have the capability of sending the solar-panel-produced electricity that we don't use back into the power grid to contribute to California's energy resources, especially during hot summer days.
Overall, the solar panels in our Westgate Mall and East Bay Bridge Center locations will generate 16 and 82 percent, respectively, of the energy the stores will use in a year. Aside from savings on our power bill, the panels on the two stores combined will help prevent about 276 metric tons of carbon dioxide from being emitted into our atmosphere.
The investment in solar panels is really an extension of Federal Realty's core values. "We challenge the way buildings impact the environment by focusing on resource stewardship with water, energy and material conservation strategies," said Federal Realty Director of Sustainability Chris Brown. "As the solar program evolves, it has become unique because it provides key stakeholders, like Nordstrom, with additional opportunities to pursue their own energy objectives and results in environmental benefits that exceed what could be achieved through our independent efforts," said Brown.
These aren't the first Rack stores to host solar panels—we have two other stores (in California and New Jersey) that have been a part of similar projects. These collaborations have given us the chance to learn more about the benefits of solar and alternative types of renewable energy sources.
With nearly every facet of our business affecting the environment, we are committed to finding ways to reduce the energy we use. After all, we want to we leave it better than we found it.
A Milestone Gift
Today marked a milestone moment for Treasure & Bond—we just announced the give-back brand's largest donation ever: a $719,107 gift to Big Brothers Big Sisters of America and Canada. The donation (which represents 2.5% of the brand's net sales from February 2, 2016, through January 31, 2017) means we've donated a grand total of more than $1.4 million since we launched the Treasure & Bond brand in 2014.
Look Great & Give Back: Treasure & Bond
Remember when we launched our give-back brand Treasure & Bond last year and then told you about its first donation in March 2015? Well we've got more exciting news to share: the brand is giving back even more, and it's expanding!
In addition to women's apparel, you'll be able to find Treasure & Bond in women's footwear, handbags, soft accessories, men's apparel and kids' apparel. Kids' apparel will launch in February 2016. The rest of the expanded line is available in stores and online at Nordstrom.com and will now include:
• Women's footwear features washed artisan staples with a "borrowed from the boys" feel. Casual urban boots and booties take center stage, supported by distressed leather sandals and flats.
• The men's apparel collection will be rooted in denim (under $100!) and surrounded by cool, laundered tees, lived-in shirts, jackets and rugged sweaters.
• Treasure & Bond handbags will focus on a mix of authentic casual silhouettes with crossbody totes and satchels, while the brand's soft accessories will feature an effortless urban-cool-layering authentic aesthetic. Both will be available in October.
"The positive feedback from our customers has enabled us to support inspiring organizations."
—Mark Tritton, President of Nordstrom Product Group
And the giving continues! Every six months we donate 2.5% of Treasure & Bond net sales (that's equal to 5% of net profits) to different organizations that are focused on caring for kids and empowering youth. Most recently, we were able to give Girls on the Run a $254,000 donation. That brings our grand total to nearly $440,000 since we launched the brand last summer—and it's all made possible by sales of the brand's classic, Americana-inspired collection.
Moving forward (through January 2016), we'll be teaming up with Boys & Girls Clubs of America to support their mission of providing safe spaces for millions of kids to learn, grow and have fun. Why Boys & Girls Clubs? "The answer is pretty simple," said Terri Baldwin, Nordstrom Charitable Giving Director. "The Boys & Girls Club has been a leader in youth empowerment for more than 150 years, and they are heavily involved with the communities we serve." The brand will also support selected organizations that empower youth in Canada.
Ready to start shopping? All of Treasure & Bond will be available in all Nordstrom stores and online at nordstrom.com/treasureandbond.
When Justin Studebaker, a Personal Stylist at our Roseville Galleria store in California, first learned about Koinonia Homes for Teens, he knew he wanted to help. Focused on supporting teens who are struggling with alcohol dependency, the organization has been providing an essential service in the Sacramento community since 1982. Their current programs include Therapeutic Foster Care, Adoption, Day Treatment, Medically Fragile, Residential Group Homes for chemically dependent adolescents and a County Crisis Resolution Center.
After hearing the stories of these youths, it only seemed logical for Justin to use his 10 years of men’s styling experience with Nordstrom to contribute to and support the Koinonia Homes for Teens’ cause. “I got started because I felt so much gratitude for my life and my incredibly supportive family,” Justin said. “Hearing how these foster care kids have no real family support, how they are expected to be on their own at age 18 and succeed in life—I know I couldn’t do what they were trying to do.”
From court hearings to job interviews, teens in this organization attend a variety of events where looking their best is important. As a Personal Stylist, Justin has experienced firsthand the positive effects a well-coordinated outfit can have on a person’s self-esteem and sense of empowerment. Initially, Justin created and led a style workshop for teens staying at the center. He also created a style workbook to help them independently prepare for important occasions—but he didn’t stop there.
In May of 2016, Justin chaired a style event for Koinonia as part of Big Day of Giving, an annual fundraising event in the Sacramento area. The effort raised over $7,000 and resulted in about 10 rolling racks of clothing donations for the teens. By the fall of 2016, seven more Nordstrom employees had joined Justin for another workshop, and six more Koinonia graduating teens went on shopping sprees thanks to the fundraising and community support.
“The work we do with Koinonia Homes for Teens could not be done without the integral contribution of several Nordstrom employees,” said Justin. “Their support allows us to focus on what is next for Koinonia’s Dress for Success program.” Part of those next steps is developing partnerships with local businesses within the community to share their advice on different careers. In fact, several of Justin’s personal Nordstrom customers have already signed up to speak. “It is a great cause, truly making a difference in the local community,” he said of Koinonia. “Luckily, I figured out a way to use my 10 years in men’s styling to make a difference too.”
March 9, 2015
In summer 2014, we launched our first give-back brand: Treasure & Bond. Because we donate 2.5% of net sales from the brand (that's 5% of net profits), customers are able to enjoy the latest in fashion while giving back at the same time. Girls Inc., an organization that inspires young women and girls to be strong, smart and bold, was the first Treasure & Bond beneficiary. In the six months following the launch of the new brand, $185,000 was raised to enable Girls Inc. to reach even more girls across the country.
"The donation from Nordstrom makes it possible for Girls Inc. to reach even more girls and give them the tools and support they need to succeed in school and in life," said Judy Vredenburgh, president and CEO of Girls Inc.
"We want all girls to recognize and activate their limitless potential."
—Elizabeth Kunz, CEO of Girls on the Run
A New Partnership
Beginning February 1, 2015, Girls on the Run became the new Treasure & Bond nonprofit partner through July 2015. Girls on the Run teaches valuable life skills through a fun and engaging curriculum centered on interactive lessons and running. With 225 councils, Girls on the Run reaches girls across the country. The organization will reach a major milestone in spring 2015 when it serves its one millionth girl.
"We're so honored that we have the opportunity to partner with Nordstrom and their Treasure & Bond brand," said Elizabeth Kunz, CEO of Girls on the Run. "We want all girls to recognize and activate their limitless potential and are grateful for Nordstrom's support in helping us fulfill our mission."
"Girls on the Run is a natural organization for us to partner with as we continue to hopefully expand the impact that Treasure & Bond is able to make in our communities," said Terri Baldwin, Nordstrom Contributions director. "We're pleased to support them as they achieve this exciting milestone—one million girls served—through their transformative and inspiring program."
The Spring Collection
Though the beneficiary partner is changing, the updated and reworked favorites that customers have come to expect from Treasure & Bond aren't going anywhere. The brand launched with soft plaid shirts, cozy sweaters and moto jackets. Designed for the cool girl, the spring collection will feature new denim washes, easy shirts, worn-in jean jackets and boyfriend influences. Treasure & Bond is available now at every Nordstrom t.b.d. department and online at Nordstrom.com.
To learn more about the inspiration behind the Treasure & Bond brand, check out our Treasure & Bond launch feature story.
A Community Treasure in NYC
After two years of supporting children throughout New York City, Treasure & Bond closed its doors in August 2013. Since it opened, Treasure & Bond has donated more than $200,000 to dozens of impactful New York City charities. We are proud to have had the opportunity to contribute to these organizations and look forward to finding new ways to give back to the community of New York City. The following is a post that ran in January 2013.
In August 2011, New York City's Soho neighborhood became home to Treasure & Bond, a store with a unique approach to doing business. With a focus on giving back, the Nordstrom-owned (but independently operated) retailer is located at the intersection of retail and philanthropy.
In a fun (and sometimes fierce) competition, selected nonprofit organizations serving children in New York City compete for the chance to be one of two featured nonprofits each quarter that will split 100% of the store's after-cost profits.
A Grassroots Effort
When National Dance Institute (NDI) learned about Treasure & Bond, it immediately set its sights on becoming a funding recipient. "We saw an article about Treasure & Bond's opening in a newspaper," said Graig Donnelly, development manager for NDI, which focuses on arts education programs for schoolchildren. "We decided we would do whatever we had to in order to be a beneficiary."
NDI submitted an application, and once chosen as a semifinalist (there are usually a dozen selected), developed what Donnelly called a "multifaceted grassroots effort to get out the vote." It focused on visibility through social media and brought dozens of kids who participate in NDI's award-winning programs into the store for an impromptu performance.
"We were excited to perform in public and share with new audiences our passion for creative expression through dance and music," said Donnelly.
The efforts paid off when NDI was selected as one of the two winners. The final earnings will support programs for more than 5,000 public schoolchildren.
Helping People Help People
"Partnering with so many awesome organizations in this community has been a fun adventure," said Paige Boggs, Treasure & Bond general manager. "What makes this store special is that when customers buy something they're benefitting people in need, right here in this community."
What also makes Treasure & Bond special is an interesting and sometimes quirky product selection, said Boggs. "At our core is one simple goal: to help people help people—and to do so with wit, imagination and style." As such, the store sells a variety of items, from accessories to artwork and apparel. One recent offering: Freitag accessories made from seat belts, bicycle tubes and airbags. "Customers tell us they find one-of-a-kind gifts and they love knowing their purchases give back," said Boggs.
Energy from Inspiration
The store's environment is also very much its own. It's not uncommon to be greeted by performances like the one from NDI. Two nonprofits, Theater Works and Urban Word, recently held in-store creative workshops and demonstrations to give customers a glimpse of the services they provide kids. "There's always a lot of energy here," said Boggs.
The store's special brand of energy driving inspiration is just as meaningful as its commitment to financial contributions. According to Donnelly, "Treasure & Bond has the opportunity to truly inspire its customers to become more interested in organizations that serve the youth of our great city. That exposure and opportunity for dialogue has the potential to be transformational."
Powered by the Sun
For the past eight weeks, there's been a flurry of activity at Nordstrom Rack Persimmon Place in Dublin, California—and we don't mean just inside the store. There's also action taking place on the rooftop. It's all part of a smart sustainability initiative led by the mall's owner, Regency Centers. In an effort to supply the shopping center with renewable energy, Regency is adding more than 1,334 solar panels across the entire mall development, with 540 placed on our roof.
Look Great & Give Back: Treasure & Bond
January 1, 2015
Nordstrom has always been committed to offering our customers the latest in fashion and trends. We've also long looked for opportunities to give back to the communities that give us so much. So why not marry the two? Look Great & Give Back. That's the thought behind the new Nordstrom brand, Treasure & Bond.